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Communication skills

Improve your overall communication

  • Improve communication skills in an international environment
  • Recognize the influences of culture on communication
  • Know how verbal and non-verbal aspects influences your business relationships

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6 days (12 weeks)
Starting moment
Will start in June

You will learn this in Communication skills

This training has a strong focus on practical experience. Following various brief theoretical presentations, you will extensively practice your skills, departing from your own professional experience. You will be working on verbal and non-verbal communication, dealing with difficult others, providing and receiving feedback and dealing with unproductive emotions. The training will be given in English.

The following subjects are covered:

  • Dealing with difficult partners
  • Interaction and interaction styles
  • Giving and receiving feedback
  • Establishing personal boundaries
  • Dealing with unproductive emotions

New Heroes

During this training you will have access to the online platform New Heroes and you will work actively with assignments from the New Heroes learning journeys. You can also continue to work on your own personal strength, communication and leadership skills on your own initiative. Everything at your own pace, wherever and whenever you want.


  • Communicate in a professional way
  • Understand the effect of one's behavior on other people
  • Express your wishes and objections clearly, while remaining respectful towards the other party
  • Show increased self-confidence in your communication with others
  • Understand your personal pitfalls and you know how to avoid them
  • Understand how to influence difficult situations without imposing your own opinions upon the other
  • 'Read' verbal as well as nonverbal communication in a multicultural environment

For who wants to explore different communication styles

Target audience

The training is suitable if you are working in an international environment. Your performance is generally satisfactory, but in certain situations your actions and communication towards others do not have the effect you had intended. Sometimes others do not understand you and react in a different way than you had expected. You want to learn how to influence communicative situations effectively, dealing with different cultural expectations on the way. You want to preserve a good working relationship with the other part.


This training costs a total of € 4.263,94 VAT not applied and is composed of the following components:

Training course 

Your investment in this training course is € 3695,00 (excluding 21% VAT). 

Are you following the training privately or through a VAT-exempt organisation (e.g. government, healthcare institution or bank)? Then we offer you the advantageous option of not paying VAT, but only a surcharge of 10% on the training and that which is inextricably linked to the training. Your investment is then € 4064,50. You can indicate this during your registration (online or by telephone). 

Course material

Your investment in course material is € 148,94 (excluding VAT). You will receive:

  • Personal licence for learning environment MijnSN
  • Succeskit SUAS ENG
  • 6 months subscription online training New Heroes
  • Material package
  • Improve your communication skills (book)

The package also contains specific material used in this training course, such as hand-outs and online tests and scans. If you are already in possession of the literature or do not want to receive it through us, please indicate this in the comments field on the online registration form or when you register by telephone. 

Facility costs

There is a € 420,00 (excluding VAT) charge for the use of the venue, coffee/tea and an extensive buffet lunch. Facility costs do not apply to virtual courses.


Start and end measurement

This course improves your skills. We can guarantee that. How? Before you start your course, you take a scan. This determines your starting level and helps set the right goals. You receive a personal report. That way, you know exactly where you stand, what you want to accomplish, and how to get there. Your trainer helps you to focus and develop, in order to reach your full potential. After your training is done, you take another scan. This end measurement shows how much you’ve grown, and where you can still develop your skills further.

Course days

The total duration of the training course is 12 weeks. The training course consists of an online kick-off and 3 blocks of 2 days. Your time investment is approximately 2,5 hours of self study a week: theoretical and practical through the MijnSN learning community.

Block 1, 2 and 3

  • day 1 from 9.30 AM till 5.00 PM
  • day 2 from 9.30 AM till 5.00 PM


The maximum group size for the training course is 12 participants.


Real learning starts with the practical application of what you have learned. You will commence several practical assignments within your own organization, selecting a mentor to supervise and stimulate your learning process - before the first meeting. The mentor could be your manager or a (senior) colleague. For more information on the mentor's role please visit www.suas.nl/mentor. After three weeks you will take your experiences in this regard to the next meeting.


On completion of the training course and subject to attendance and active participation, SUAS will award a certificate. Our certificates are highly regarded in the business community.


Are several colleagues facing the same challenge? Then in-company is the ideal option. This course or training can be organized within your organization. Our specialized sister company Relevance will develop this customized training program in cooperation with you. Relevance will then adapt the assignments and examples to the practical situation in your organization.

Benefits of Incompany

  • Efficient - You bring the knowledge and competences of entire teams to a higher level in one go.
  • High efficiency - The specific learning objectives and wishes of your colleagues are central.
  • Assurance - We use current practical situations for optimal assurance of learning goals.
  • Always - You decide when we organize the course or training.
  • Everywhere - We organize the course or training wherever you want. Inside or outside your organization.

Request advice


The Stap budget is a government subsidy of up to € 1,000 to follow an education, training or course. It is for everyone who wants to develop themselves from the age of 18 until the age of AOW. Use it as an opportunity to deepen your knowledge within your career, or to finally do that retraining you have been dreaming of for so long. 

Apply for a STAP budget? It only takes a moment!

  1. Choose your course and start date. You must start within three months of applying for the STAP budget.
  2. Register for your course with the STAP budget. Save your proof of registration. You will need this for your application to UWV.
  3. Apply for the STAP budget at UWV with your proof of registration. You will receive a reply within four weeks.
  4. Is your application approved? Start with your course!

READ MORE (in Dutch)

What others say about Communication skills


9.5 out of 10

9.5 uit 4 experiences

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Start now with Communication skills

Communication skills

Improve your overall communication

  • Improve communication skills in an international environment
  • Recognize the influences of culture on communication
  • Know how verbal and non-verbal aspects influences your business relationships

Questions or need advice?

Click on the links below to get in touch

Kenneth Bernardina

Training advisor

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